Refund policy

We will refund or replace goods which are faulty. As all items are printed especially for you, we can not accept them back unless there is a fault.

Natural flaws in the fabric such as slubs in the weave are not considered defects. Our fabric printers are proud of their colour accuracy but the depth of colour between print runs may vary slightly due to the natural fibres in the fabrics and this is not considered a defect either. Please order enough fabric in one go to finish your project to avoid this problem.

Please inspect your order upon receipt. Please notify us immediately or within 21 days of receipt, of a problem (do not cut into the fabric as this will invalidate your claim).

To request a return, you can contact us at henrietta@fromthehenhouse.co.uk. Please quote the order number and give details of the fault (attach photos where relevent).

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at henrietta@fromthehenhouse.co.uk.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at henrietta@fromthehenhouse.co.uk.